The contracts of sale of products, entered remotely via computer network at "www.cameliaroma.com" shall be governed solely by these general conditions of contract.
These general conditions of contract shall exclusively govern sales contracts concluded by consumers, meaning as such natural persons acting for purposes unrelated to business or professional activity and Camelia Roma.
Without considering the effect of purchase order made by anyone who is not a resident or domiciled in one of been enabled or who shall not have attained the age of eighteen.
The contracts of sale of products on the site Camelia Roma www.cameliaroma.com are considered concluded at the time that comes to Camelia Roma the purchase order made by the consumer.
Contracts for the sale of products are finalized when received on the site Camelia Roma.
Camelia Roma promptly send the consumer received a purchase order made by the consumer.
The consumer, by sending electronic of the purchase order, declares to have read and to have accepted these terms and conditions of contract and undertakes to observe and respect in its dealings with Camelia Roma.
The consumer is required, before sending the purchase order, to read carefully the general conditions of contract. Forwarding of the purchase order involves their full knowledge and acceptance of the terms.
The consumer must, finally, once the purchase process online, print and keep these general conditions of contract, already examined and accepted.
Once the purchase process is received online, the consumer must print and keep the general conditions of the contract which have already been examined and accepted.
The consumer will buy the product, whose characteristics are described online on their respective pages at the price specified therein to which are added the costs of delivery specified on the site.
Prior to the order, the consumer is shown the unit cost of each product chosen, the total cost of the order and the delivery costs.
After submitting the purchase order, the consumer will receive from Camelia Roma an email message stating confirmation of receipt of the purchase order, the information on the main characteristics of the goods purchased, the total cost of the order, the delivery costs, applicable taxes, means of payment, and containing a reference to the general conditions of the contract and information about the existence of the right of withdrawal, the conditions and manner of its exercise displayed on the site. "Following the approval of the Decree Law July 4, 2006
n. 223 "budget measure" Art. 37 paragraphs 8 and 9, converted into Law 248 of 4 August 2006, entered into force on 12 August 2006 is restored to the obligation of realization of the list customers and suppliers, "and so this implies the necessity of requiring customers to include TAX CODE in the appropriate fields on the site.
The consumer may make payment by choosing one of the following methods listed
a) Payment by credit card made through:
- PayPal circuit and only with the following credit cards: VISA, MASTERCARD, AMERICAN EXPRESS, VISA ELECTRON, AURA, MAESTRO, and only by the owner / holder of the credit card. Post Pay cards issued by VISA are accepted.
The verification of the correctness of payment data communicated by the consumer is the sole responsibility of the Institutes of the credit card issuers.
PayPal ensure the confidentiality of the data provided by customers. In particular, the procedure involves the insertion of the data of the credit card via Secure Socket Layer and communication between the bank and shop via Secure Channel.
b) Payment by bank transfer.
Payment by bank transfer can be carried out using the payment details provided after order confirmation .
In case the payment is made by bank transfer, the item purchased will be shipped to the address specified by the customer upon receipt from the bank, on average, five days after completion of the transfer.
For foreign customers, the costs of the bank wire transfer are at their expense. If the bank wire transfer is at the expense of Camelia Roma, it will be request a payment to cover costs.
The purchase, together with the receipt / invoice, is delivered to the consumer's address by courier.
Deliveries will be made in Italy and Europe.
The good is delivered by courier to the address indicated by the consumer. Any special needs will have to be proposed to Camelia Roma by the consumer.
The delivery of the goods is guaranteed within a minimum of 48/72 hours in Italy and a maximum 7 working days for European and Non-EU country destinations unless the consumer has chosen the method of payment by bank transfer in accordance with art. 6, letter b) of this contract, in addition to the order processing times ( 2/5 days ).
In the event that the consumer chooses the mode of delivery by courier, payment may be made in advance by bank transfer or credit card according to the instructions contained in art. 6, letter b) of this contract, and Camelia Roma is required to send the goods at the time of receiving the confirmation of the transaction.
In the case of non-delivery due to the absence of the recipient at the address indicated in the order, the courier will leave a notice and try again a second time; if the recipient proves to be still absent, the goods will be returned to sender (Camelia Roma).
Shipments to Russia require 10/15 working days.
If the Customs hold the package for inspection, delivery may take a longer time not attributable to Camelia Rome.
The delays caused by unique events (such as, earthquakes, weather events, strikes, etc.) are not attributable to Camelia Rome.
Orders placed in the weekend will be processed on the following Monday. The preparation and delivery process can take more time during feast days; orders placed during this days will be processed the next working day.
Through a signature on delivery, the responsibility of the goods passes to the buyer. The person who signs, in fact, confirms the received delivery of the package and is responsible for the parcel itself.
The products purchased on the site "www.cameliaroma.com" are subject to discipline on the sale of consumer goods contained in Articles. 1519 a - 1519 h of the Italian Civil Code.
The delivered products must comply with the features shown on line in their respective pages and techniques.
Without prejudice to the enforceability of the remaining provisions contained in articles. Ter and 1519 of the Italian Civil Code, the above right is recognized in the consumer provided the goods supplied have been used correctly, respecting its destination and as provided in the instructions for use which accompany the product purchased. In particular, the above guarantee does not apply to goods that have defects that the consumer knew about at the time of conclusion of the contract or could not ignore the use of ordinary diligence.
The consumer has the right to exercise the right of withdrawal. In particular, the consumer has the right to terminate any contract with ..Camelia Roma, without penalty and without specifying the reason. The consumer can exercise the right of withdrawal within fourteen (14) business days following the date of delivery of the product in accordance with the provisions of Articles. 64 and following of Legislative Decree no. 206/2005 (the Consumer Code).
The conditions (pursuant to Law Decree 206/2005) for the return of the product purchased are the following:
- within 14 days from receipt of the order;
- the product must be intact and unused;
- the product must be returned in its original packaging.
Shipping costs for product return are at Camelia Roma's expense in the case of company's errors in color or model. They are the customer's expense for any other reason not linked to a provable and obvious error from the company's part.
Once the return is approved, you will receive a refund in the same manner you issued the payment.
Once the return is approved (the items must be in mint conditions and with internal labels untouched), you will receive an email to confirm that the amount of the refund will be credited on your account within 3-14 days.
No returns will be accepted for items that do not meet the requirements set out above. Only one return per order is allowed (it will be possible to issue a return request for more than one product part of the same order).
Camelia Roma has the right to reject any product returned with conditions other than those specified above or have not observed the procedures and timeline for communication exercising the right of withdrawal.
In case of failure to pay all or part of the purchase price of the property, Camelia Roma reserves the right to declare pursuant to art. 1456 of the Italian Civil Code resolved this contract by sending a written communication to the electronic consumer.
This agreement is governed by Italian law. Any dispute concerning the conclusion, interpretation, performance or termination of this contract, shall be referred to the exclusive jurisdiction of the courts of the place of residence or domicile of the consumer, if located within the state.
Although not expressly provided in this agreement, the rules of Italian law apply.